FROM US DIGITAL - Privacy Policy

Effective Date: 17th December 2024

1. Introduction

Welcome to From Us Digital FZ-LLC ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our websites www.fromus.com, www.fromus.co.uk, www.fromus.ae or use our services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, date of birth, and gender.
  • Account Information: Login credentials, account preferences, and transaction history.
  • Payment Information: Payment card details or other payment methods when you make a purchase.
  • Usage Data: Information about how you access and use our website, including IP address, browser type, device information, and browsing activity.
  • Communication Data: Information you provide when you communicate with us, such as customer service inquiries or feedback.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To create and manage your account, provide you access to group message boards, and facilitate group gifting services.
  • Transaction Processing: To process payments and refunds, and maintain transaction records.
  • Customer Support: To respond to your enquiries, provide technical support, and resolve complaints.
  • Marketing and Promotions: To send you marketing communications, special offers, and promotions that may interest you.
  • Compliance and Legal Obligations: To comply with legal obligations and regulatory requirements.
  • Security: To detect, prevent, and address fraud, unauthorized access, and security issues.

4. Legal Basis for Processing

We process your personal information in accordance with the following legal bases:

  • Consent: Where you have given explicit consent for specific purposes.
  • Contractual Necessity: To perform our contract with you or take steps prior to entering into a contract.
  • Legal Obligation: To comply with applicable legal and regulatory obligations.
  • Legitimate Interests: To pursue our legitimate business interests, provided they do not override your rights.

5. How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: Third-party vendors who assist with payment processing, IT support, hosting services, and analytics.
  • Business Transfers: In the event of a merger, sale, or transfer of company assets.
  • Legal Authorities: When required by law or in response to legal processes.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will securely delete or anonymize personal data when it is no longer required.

7. Data Security We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under applicable data protection laws, you have the following rights:

  • Access: Request access to your personal information.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Erasure: Request deletion of your personal information, subject to legal obligations.
  • Objection: Object to the processing of your personal data for certain purposes, including direct marketing.
  • Data Portability: Request transfer of your personal data to another service provider.

To exercise your rights, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable data protection laws.

9. International Data Transfers If we transfer your personal data outside the UAE, we will ensure that appropriate safeguards are in place to protect your information, such as using approved standard contractual clauses or relying on adequacy decisions.

10. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device to collect standard internet log information and visitor behavior information. You can manage your cookie preferences through your browser settings.

‍11. Children's Privacy Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Updates to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website. Your continued use of our services after any changes are made constitutes acceptance of the new Privacy Policy.

13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

From Us Digital FZ-LLC

FDBC2187 Compass Building

Al Shohada Road

Al Hamra Industrial Zone – FZ

Ras Al Khaimah, United Arab Emirates
Email: hello@fromus.com

Phone: +971508225481 (WhatsApp)

By using our services, you agree to the terms of this Privacy Policy.